An Epic Struggle
December 22, 2014
Roughly imitating the style of David Thorne, following are the details of an epic struggle to cancel an alarm monitoring service for a house you no longer own or live in. Any similarity to current events is strictly unavoidable.From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:31 AM
Subject: Monitoring Service
To whom it may concern,
Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.
Thank you,
David
From: Accounts Receivable Department
To: Alice Borden
Cc: David Thorne
Date: Tuesday, September 30 1:18 PM
Subject: FWD: Monitoring Service
Please process Mr. Thorne's request.
-– Forwarded message ---
From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:30 AM
Subject: Monitoring Service
To whom it may concern,
Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.
Thank you,
David
From: Alice Borden
To: David Thorne
Date: Wednesday, October 1 9:47 AM
Subject: RE: FWD: Monitoring Service
Good afternoon,
Please be advised we required 30 days notice to cancel your service.
The cancellation is processed 30 days from receipt of request to cancel.
Thank you,
Alice
From: Alice Borden
To: David Thorne
Date: Tuesday, December 16 9:10 AM
Subject: RE: RE: FWD: Monitoring Service
As of today’s date, we have no record of receiving your cancellation request & the October annual invoice has been issued.
Please call us to have this done. Alternately, you can send a signed written request to the Accounts Service Centre.
Please remember to include your account number if sending your request in writing.
From: David Thorne
To: Alice Borden
Date: Tuesday, December 16 12:43 PM
Subject: RE: RE: RE: FWD: Monitoring Service
Alice,
I am so sorry you missed the e-mail your accounts receivable department forwarded you two and a half months ago. For your convenience, I have enclosed it for your files.
David
-– Forwarded message ---
From: Accounts Receivable Department
To: Alice Borden
Cc: David Thorne
Date: Tuesday, September 30 1:18 PM
Subject: FWD: Monitoring Service
Please process Mr. Thorne's request.
-– Forwarded message ---
From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:30 AM
Subject: Monitoring Service
To whom it may concern,
Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.
Thank you,
David
From: Alice Borden
To: David Thorne
Date: Tuesday, December 16 2:04 PM
Subject: RE: RE: RE: RE: FWD: Monitoring Service
David, I am sorry, but we cannot cancel an alarm monitoring account unless you call the cancellations office OR provide us with a written request.
Alice
From: David Thorne
To: Alice Borden
Date: Wednesday, December 17 10:05 AM
Subject: RE: RE: RE: RE: RE: FWD: Monitoring Service
Alice, although your company provided us with outstanding service while we lived there, I don't feel obligated to pay for monitoring at a house we no longer own in a province where we no longer reside. As I had requested two and a half months earlier, please cancel the service or, alternatively, send the invoice to the new owners.
Thank you,
David
From: Alice Borden
To: David Thorne
Date: Wednesday, December 17 11:22 AM
Subject: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service
David, in order to cancel your alarm monitoring account, you must call the cancellations office OR provide us with a written request.
Please also provide us with your current address so we can send October's invoice to you.
Thank you,
Alice
From: David Thorne
To: Alice Borden
Date: Thursday, December 18 10:55 AM
Subject: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service
Alice, thank you for your e-mail. I would be delighted to pay for monitoring services for the new owners. Even though I've never met them, I'm sure they're wonderful people. Please send the invoice to the following address:
Disneyland Los Angeles, CA 94512 Attn: Mr. Mickey Mouse
From: Alice Borden
To: David Thorne
Date: Thursday, December 18 11:29 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service
David, if you would prefer not to continue the service, you must call the cancellations office OR provide us with a written request.
If you provide us with a valid current address to send October's invoice, because you have been such a valued client, we are prepared to waive the interest charges on the overdue account.
Thank you,
Alice
From: David Thorne
To: Alice Borden
Date: Thursday, December 18 4:15 PM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service
Alice, I can't thank you enough for waiving the interest charges on an account I am desperately trying to cancel for monitoring a house more than a thousand miles away that I no longer own. It's moments like these that I know I made the right decision in choosing your company over your many competitors in the field.
Nonetheless, as much as I would like to stick with your service, I really must cancel the account. For your convenience, I'll spell it out for you more clearly.
C A N C E L M Y A C C O U N T
Thank you,
David
From: Alice Borden
To: David Thorne
Date: Monday, December 22 9:33 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service
Mr. Thorne, as of today’s date, we have no record of receiving your current address where we can send October's invoice. As the bill has yet not been paid, I regret to inform you that monitoring services at your old address will be suspended immediately.
To reactivate your account, please submit payment to our collections office.
Thank you,
Alice Borden
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