All posts by curtis72

11 Apr

IceDogs Road Trip to Oshawa

Last night, I was one of 32 fans who made the trip to Oshawa to see the IceDogs open their second-round best-of-seven series against the Generals at the General Motors Center.

While waiting between the double doors at the Jack for our bus to arrive, many others including me were amazed at what a beehive of activity the IceDogs’ former home was on this late Friday afternoon. We could only presume there was a tournament going on as endless streams of kids and their parents kept shuttling back and forth. Space inside was evidently at such a premium that one of the teams had to go to the parking lot across the street to do their pregame stretching.

Among the many parents with their kids was one gentleman who was wearing a jersey from the Mark Chipman Personal Hockey Club. Yuck! Double yuck! As a good friend and loyal reader would say, “Loser!”


I was relieved when our bus came so we could get out of the way of all the hustle and bustle. Thinking they had been hired to pick up the team, the dispatcher sent the driver to the Meridian Center and only after inquiring inside did he then come to meet us at the Jack. Our driver was excellent once again, but I knew he wasn’t much of a fan when he asked me what league this was.

The group consisted of a few who had made the trek to Ottawa along with some mothers and their children who brought along some sign-making materials that kept them occupied on the way. Without the photographer and Captain Ammonia to provide their unique brand of entertainment, much to my relief, it would be by far the quietest of the three IceDogs road trips I had been on this year.

Not unexpectedly, we ran into a fair bit of traffic, but we got to Oshawa in plenty of time.

While waiting for the doors to open, I got some shots out front of the building and of our group.




IceDogs owner Bill Burke stopped to shake hands with a few of us on his way in and the Generals mascot, Deke, was having a little fun with us.


Deke didn’t quite measure up to Bones, but he was one of the better mascots I have seen.

Despite the long line forming on the street and with the high winds making it miserable outside, arena staff defiantly refused to let us in even a minute before 6:35, one hour before puck drop. Season ticket holders were allowed early entry, but not the rest of us common folk. It’s not any different at the Meridian Center, but at least we get to wait indoors.

After finally being allowed in, I made a point of circling the concourse and my first target was the Oshawa Sports Hall of Fame and Museum, a dedicated room displaying artifacts of the area’s sporting history.


Among the many displays was a game-worn jersey from former Manitoba Fighting Moose John MacLean.

The view from center ice.

Walking through the concourse, I noticed banners like this honoring past Generals players, such as this one for Scott McCrory, another former Fighting Moose. It is nice to see teams do this and I hope the IceDogs follow suit with something similar once they get enough history of their own.


On the opposite side of the rink was the “Canadian Hockey House,” a popular restaurant/bar where patrons could sit and watch the game while getting plastered. Unfortunately, this was probably the best choice for anyone looking for food as the offerings at the concessions were most disappointing. All that was on the menu was pizza, hotdogs, nachos and a $10 “carve of the day,” but luckily, I wasn’t in need on this trip as I snuck in some food of my own.

After taking my seat in section B, so named because it was squarely behind the netting, NHL commissioner Gary Bettman’s unfortunate gift to the world, I noted with interest that, just as they did in Barrie and Ottawa, they introduced the timekeeper, scorekeeper and goal judges in addition to the on-ice officials. As IceDogs fans say after the announcement of an opponent’s goal, who cares? The announcer didn’t introduce himself before the game, but he made sure to after the game. It’s one less time than what the IceDogs announcer does, but it’s still one time too many.

Looking down at ice level, the glass looked a little hacked up, but it was still reasonably clean and, unlike the case at the Meridian Center, a patron would not have cause to plead for a lower price because of an obstructed view. I couldn’t believe my eyes when someone came out with a squeegee during the second intermission to clean a spot where it had been sprayed earlier in the game. That is one shot I should have taken to send to SMG, who manages the Meridian Center, to prove that it is indeed possible.

I paid special attention when they announced a fan bus trip to the Meridian Center in “Niagara.” Not that I am not proud to be a resident of the region, but team’s and my home is St. Catharines. This is another case highlighting how the previous mayor and council seriously erred in not insisting the team take the name of its home city when making the investment to build the rink. Interestingly, one of the late arrivals two rows in front of me was none other than Dawn Dodge, the recently defeated councillor for my ward, who was adorned in a red IceDogs sweatshirt.

The game itself was controlled by the home team and was much more one-sided than the 5-3 final score would indicate. It was only Brandon Hope’s solid goaltending that kept Oshawa from running up the score. At times, it seemed like the ice was tilted.

Not helping the visitors’ cause was Vince Dunn’s early ejection for slewfooting as well as the mediocre play of Brendan Perlini and Carter Verhaeghe, two of their top offensive threats. Too many nights have gone by where I’ve barely noticed those two and as I’ve said before, it’s hard to win when your best players aren’t your best players. Those two have the skill to be dominant at this level and both seem content to get by because they are better than their contemporaries. As Kurt Warner once said to Larry Fitzgerald, “Why just be good when you can be great?” Hopefully they’ll learn that lesson once they get to the next level.

Aside from the game, the two intermissions featured some fun and games including this first-period event with a couple of would-be sumo wrestlers. The last time I saw something like this was at a Fighting Moose game more than a dozen years ago.

After the game, Oshawa fans were eager to rub our noses in it. In addition to some comments outside, a couple of guys came aboard our bus, blew their bullhorn and yelled, “Better luck next year.” Even though one of the guys on the bus didn’t care for it all, it was all good-natured and perhaps later in the series, we’ll be able to return the favor.

As part of a promotion, since the Generals scored four goals, every fan was entitled to a free medium order of fries at McDonald’s, so on our way out, Wade Graham of the IceDogs suggested we go through the drive thru and order 34 medium fries, “just to stick it to them.” It was a good idea and it’s too bad we didn’t go through with it.

Even though the game didn’t go well, it was still a good experience and getting home at 1:00 sure beats getting back at 5:00 as I did after the Ottawa trip. Thanks to everyone at the IceDogs for making the arrangements and I look forward to future trips.

06 Apr

Good Friday in Ottawa

On Good Friday, I was among the group of 28 fans who made the long trek from St. Catharines to Ottawa to see the IceDogs take on the 67’s at TD Place, formerly known as the Ottawa Civic Center, the one-time home of the WHA’s Ottawa Nationals and Civics.

Not unexpectedly, I was the first of the contingent to arrive at the Jack Gatecliff Arena, where our bus was scheduled to depart at noon for the six-hour drive.

It didn’t take long before I was joined by a few others who also came well ahead of time. One thing I have noticed is that people in this part of the world, very much to their credit and unlike those in my former home city, are chronic early birds.

Also along for the ride was Nino Bourikas and Wade Graham of the IceDogs staff and Nino collected the $100 fare from each of us while waiting for the bus to arrive. Nick Williams normally handles those duties but he was reportedly helping someone move.

Not surprisingly, also among the contingent was Natasa Djermanovic and her family who would take up seats beside and behind me. The sometimes vulgar banter between the team’s official photographer and David, a fan from Welland seated near the back, would certainly liven up the ride.

David was an interesting character and he was so loud that not only could everyone on the bus hear him, but I think passing cars on the 401 could hear him as well. On our way, he was hung up on Belleville and kept asking how far we were from the city that just lost its OHL team. He also made sure to tell us that he had recently recovered from a bout with “ammonia.” I presume he meant pneumonia, but he insisted it was ammonia.

Before leaving, Natasa was proudly showing off the $15,000 400 mm lens she had rented for this weekend and mentioned out loud, “Don’t have fun, don’t do anything because you’re going to be blogged about.” Whether or not that missive was intended for me, my presence certainly didn’t cramp her style.

Badder Bus Services provided the transportation and according to Nino, their rate was half of what Coach Canada wanted. The discounted price, however, didn’t mean any less comfort or safety for us. Not only was the bus good but both drivers were excellent, in sharp contrast to many I’ve had when living in the SPRM. As an aside, it still feels so good to refer to the SPRM in past tense.

We left at noon and Ron took us to the car pool lot at Burlington, where Lyle took over for the rest of the trip. In Ontario, drivers are only allowed 13 hours on the road and a total of 16 hours on the clock before a rest period and because of the long distance, they needed two drivers to split the job.

Even though we were only going for the day, one older couple brought a trunkful of stuff with them including blankets, pillows, a cooler, a case of Rolling Rock beer and hefty order that cleaned out a nearby Tim Hortons. I was surprised to hear from Lyle that though it is in the contract that no alcohol is allowed on board, they and other carriers willfully turn a blind eye to it.

Not long after we got on the road, I spotted someone who had parked his motorcycle on the side of the QEW and perched himself on a guard rail so he could use his cell phone. Give it a rest. Nino then went to put on a DVD, but thankfully, the audio wasn’t working. Natasa and Captain Ammonia would provide more than enough audio for the trip.

Sitting in the front seat, as loyal readers would expect, I was able to grab many more highway pictures, soon to appear on a Web site near you. Among the new shots came from the 407 ETR, the toll route the dispatcher had given Lyle permission to use.

In order for large vehicles such as these buses to use the 407, they must have a transponder that gates like these will read upon entry and exit to calculate the charge.

Traffic was quite heavy headed in the opposite direction, but things moved smoothly for us most of the way.

It was my first time east of Toronto and as much as I was paying attention to the highway in front of us, I was equally interested in hearing Lyle’s stories from his two tours of duty in Vietnam with the U.S. Navy Seebees between 1969 and 1972. A native of Hamilton, he drove across the border to Buffalo to meet with a recruiting officer hoping to learn a trade in the service and instead, unexpectedly got shipped off to Vietnam.

I was particularly fascinated by his near-death experiences that he kindly shared with me. On one occasion, a young Viet Cong soldier no more than 14 years old had an AK-47 to his head. Not wanting to see the end, Lyle closed his eyes, “made peace with God” and waited for what seemed like an hour before opening his eyes to find that the young man had gone and let him live.

On another occasion when he was out in the field, he had tied something too tight and needed fixing as a result. He offered to stay to make the repair, but his lieutenant said the next crew would come and take care of it. That crew never came back, leaving him with an understandable case of survivors’ guilt.

There was also another time when a booby trap went off, sending out sharp metal shards, one of which would have sliced through his throat and killed him were it not for his dog tag that fell down around his neck as he was diving out of the way.

Though it bothered him at one time to talk about these incidents, he said it helps him now and today, he speaks to soldiers returning from Iraq, just as World War II and Korea veterans spoke to him after his return from Southeast Asia.

He also mentioned that he and his buddies would always have an annual reunion the week after July 4, but he’s the only survivor of the bunch as the rest have since succumbed to cancer as a direct result of Agent Orange.

Following his discharge, he was given American citizenship and went on to enjoy a 42-year career as an electrician. Today, he drives a bus part time “just for something to do.”

As we rolled on into Eastern Ontario, the banter between Natasa and Captain Ammonia began to heat up. While passing some farms, they wondered what would happen if a horse and cow were ever to be mated. Captain Ammonia then yelled, “I want to hear some music,” to which Natasa replied, “Plug your ears!”


Roughly halfway to Ottawa, we stopped for a much-needed break at the Trenton ONRoute, one of many such rest areas along the 401. As I mentioned when I first saw them on the 400 on the way to Barrie, it sure beats the SPRM’s equivalent of a weather-beaten outhouse.

Past Trenton, we saw the first sign giving the distance to Ottawa.

We passed this exit that leads a bridge connecting to I-81 in the U.S. As I mentioned to Lyle, it’s one of the few places where you see an Interstate highway sign in Canada.

At last, we reached the exit for 416 that took us north towards Ottawa.

After taking the exit off the 417 in Ottawa, I noted with interest that the stop signs read “STOP” and not “ARRET,” as they do in St. Boniface, a suburb of Winnipeg. If the Canadian-language wording is good enough for a city on the shores of the Evil Empire, it ought to be good enough for St. Boniface.

The IceDogs’ bus was already in the loading dock by the time we got to TD Place, over an hour before game time.

When we were going in, I paid special attention to the security procedures. Unlike the case at the Meridian Center, there was no one rifling through bags and purses and security staff were friendly. After making a bee-line for the washroom, with plenty of time to spare, I took the opportunity to stroll through the concourse and get some shots inside the seating area.

Having not eaten for about nine hours, I also needed to scout around for food. There was a little more choice than I found in Barrie and I eventually settled on the $6.50 “Smokin’ Hot 67’s Pizza” with the $5 hot beef sandwich coming in a close second. Consisting of a BBQ sauce base, the pizza had chicken and onions and the taste stayed with me well into the next day, not to mention the fact that I got my monthly supply of grease in the process.

Elsewhere in the concourse, I noticed free charging stations for cell phones, much like I found at Eaton Center in Toronto. Browsing through their souvenir shop, I noticed that they sell 67’s jerseys for $140, $20 more than the IceDogs ask for one of theirs. I consider a $120 price too steep, let alone $140.

I joined several others in stepping outside to check out the attached football stadium whose grandstands back the arena before the security guards ushered us back inside.

I nearly fainted when I spotted none other than Kevin Cheveldayoff, assistant general manager of the Mark Chipman Personal Hockey Club, busy on his cell phone, undoubtedly getting marching orders from his boss. What are the odds of running into him here?

After taking my seat, I noticed there was little leg room, but the seats were thickly padded and clean. I also noticed the glass was clean. If they can do it here, in Barrie, at the Xcel Energy Center and at the old Winnipeg Arena, they can do it at the Meridian Center.

We were seated in the parents’ section and Anthony DiFruscia’s mother was directly behind us. To my immediate left was Natasa’s son and on the other side was Captain Ammonia and his brother, who lives in Ottawa. Captain Ammonia’s lungs were still in high gear and he spent much of the night getting into it with a 67’s fan behind him from Gatineau. Even if I had a radio, there would have been no need to listen to the broadcast as I got all the play-by-play I needed from Captain Ammonia.

The game itself that almost seemed anticlimactic after such a long and eventful voyage turned out very well. The IceDogs jumped out to a 4-1 lead in the second period and after the 67’s narrowed the gap to 4-3 before intermission, the visitors broke it open in the third for an eventual 8-3 win. Yours truly was very pleased to be among the Niagara rooting contingent yelling “Go Dogs Go” and supporting our home team.

None of the three mascots, those from the 67’s, the REDBLACKS and the soccer Fury could hold a candle to Bones and I mentioned how nice it would have been for Bones to make the trip.

During the second period, the mascot for the REDBLACKS, not to be confused with the Redblacks, paid us a visit and used the throat-slash gesture to us. Needless to say, that was in exceptionally bad taste and I hope the person underneath the costume realized it.

Once the game was over, the IceDogs skated over to our section and saluted us on their way off the ice. It was an awfully nice gesture that I think all of us who had made the trek appreciated greatly.

With all of us on board, we took off around 10:10 for the long trip back to St. Catharines. Many of us were snoozing and I was able to get a little shut-eye, but not very much. What little I had was rudely interrupted by Captain Ammonia, who, unable to sleep, decided to come up front and talk to Lyle to spread his misery among those of us who were able to doze a little.

We stopped at the Napanee ONRoute at 12:30, where I went to the washroom while others loaded up at Tim Hortons. Inside the washroom, there was a man at the urinal doing his business while chatting on his cell phone. As I said before, give it a rest.

Lyle was alert and attentive throughout the entire trip, but he made the mistake of using his GPS as a brain substitute once we got to the eastern edge of the GTA. With permission to use the 407, instead of following the clearly marked signs to follow 404, he listened to the GPS that told him to go in the opposite direction. Even after getting back on the correct path, he followed the GPS’s incorrect instructions to get off on a side street. I hope he learned his lesson.

We got back to the Jack at 4:25 in the morning and 50 minutes later, I was walking through my front door. It was a long, exhausting journey that I don’t want to repeat any time soon, but I was still glad I went.

Go Dogs Go!

19 Mar

Planet Toronto

Yesterday, I made my long-awaited inaugural visit to the Center of the Universe. It was also my first time using GO as I took the bus from Fairview Mall in St. Catharines to the Burlington GO station, then transferred to the Lakeshore West train that goes to Union Station in Toronto. It seemed odd having to use public transit to go there, as I remain surprised that the vortex generated by the Center of the Universe doesn’t just suck all of us in St. Catharines right across the lake, but there’s probably an explanation that only people with a more detailed knowledge of physics and gravity would understand.

Along with many others, I boarded the #12 GO bus that begins in Niagara Falls and makes stops in St. Catharines, Grimsby, Stoney Creek and finally the Burlington GO station. I noted with interest that the bus had a bike rack, as do all GO buses and trains, and I expect to be making use of those facilities in the near future.

There is no GO outlet in St. Catharines, so you have to buy your ticket from the driver. You can purchase a one-way or return ticket, or alternatively, you can use the Presto card. It is a simple system to use, just tap your card on the reader when boarding and again when you exit. At the train station, tap your card on the many readers before you get on and tap it again when you get to your destination. Coming from Winnipeg, I feel like I advanced about three decades worth of technology.


Following the crowd out to the platform, the eastbound train that began at the Aldershot station soon arrived and I went up to the upper level.

After finding an empty seat, I noticed the absence of garbage, condom wrappers, vomit and graffiti, all too common sightings on Winnipeg Transit’s buses. Everything looked reasonably clean and as I’ve said before, I could get used to this.

Not unexpectedly, there was no one there to take tickets as we boarded. Like they do in the Twin Cities and in Calgary, they rely on an honor system called Proof of Payment (POP). As one loyal reader laughs hysterically at the acronym, this is clearly not a system that would ever work in Winnipeg. In order to use an honor system, there has to be honor and precious little of it exists in the capital of the SPRM.

I was pleasantly surprised to see that the upper level on each car is designated as a quiet zone on weekdays. Even more surprising was that it seemed to be respected. On Winnipeg Transit, it is unusual to not have a bus full of people yakking on their cell phones and/or with the volume on their music players turned up to jet-engine levels.

Another nice feature was the emergency alarm, although the clientele was considerably less seedy than the usual collection of bums, hooligans and indigents that patronize Winnipeg Transit. In Winnipeg, such an alarm would be useful in notifying the driver in the rare occasion when there isn’t a problem.

As the train sped off towards the Center of the Universe, I couldn’t help but think of Rapid Transit, Winnipeg’s laughable attempt to get out of the dark ages. For those not aware, Winnipeg has spent hundreds of millions of dollars they don’t have, not for a fantastic service like GO, but for a short, dedicated transitway for their buses that saves three or four minutes for those commuting to the south end of the city. I recommend they rebrand this service as Winnipeg Area Interurban Transit and prominently use its acronym, WAIT.

After an enjoyable ride, it was time to disembark at Union Station and begin my day exploring the universe’s center, or at least a small portion of it.

Apparently, they were expecting me.

On the way to the Eaton Center, I was pleasantly surprised to see so many streetcars like this one. It would have been nice if Winnipeg had these when I lived there. Oh right, they did. And got rid of them. Another in a series of foolish moves made by the less than stellar leadership in that part of the world. Pardon me while I shake my head. As my Twitter profile says, I’m still a recovering ex-Winnipegger. Having spent so long in the SPRM’s degenerate capital, as a friend recently suggested, it’s kind of like PTSD.

I also noticed many subway stations, though I didn’t use it on this trip. Perhaps in a future trip I will.

Though I didn’t spend long there, the Eaton Center sparkles for its upscale clientele. For the benefit of my friends reading from the SPRM, this is not Portage Place, not by a long shot.

I even found this recharging station for tablets and phones. Even more amazing was that it had not been vandalized or used as a toilet. Once again, I could get used to this.

Moving on, I stopped for this shot outside City Hall.

People enjoying themselves at this outdoor skating rink.

Given the astounding number of bikes I saw throughout the downtown area, I wasn’t surprised when I saw this, one of many Bike Share Toronto locations, similar to the Nice Ride MN I saw so often throughout the Twin Cities.

At automated machines like this, for $7, you can rent a bike for 24 hours or for $15, you can have it for three days. Winnipeg also has a bike share program, but it works a little differently. There, you take your bike downtown, lock it up, and a scumbag will cut the lock and share your bike with you. Unfortunately, one of the program’s drawbacks is that you never see your bike again.

My next destination was Queen’s Park, Ontario’s legislative building. I was surprised that it was so much smaller than its counterpart in the SPRM. When designing the building, no doubt the SPRM’s early pioneers had visions of grandeur for their new province, visions that have obviously never been realized.


On the grounds and nearby were markers honoring past prime ministers of Ontario. Yes, you read that right, prime ministers, not premiers. Not only do many Ontarians think of their own province as a self-contained country, but in some cases, even Torontonians think of their own city as a nation. Overheard in one store in Eaton Center was a clerk who, when a customer mentioned St. Catharines, said, “St. Catharines, that’s still in Canada, right?”

Last I heard, St. Catharines was indeed still in Canada unless I missed the news item where the Regional Municipality of Niagara had declared independence. We are, after all, a distinct society.

At the north end of the building is an actual park, filled with, gasp, regular people.

Not that I would ever want to live there, but for those who do, it does not come cheaply. Consider this three-bedroom condo that will set you back a cool $2.2 million. As they say in Texas, El Paso.

Needing to refuel, I stopped at this Subway on Bay Street, apparently in the newly renamed city of “Tronto.”

After eating, I went to the washroom, where the seat was missing. It’s a good thing I didn’t have to sit down.

Continuing down Bay Street, my curiosity was piqued when I saw a mass of humanity congregating on the sidewalk.

As I got closer, I saw that it was a line waiting to get into Uncle Tetsu’s Japanese Cheesecake, which I later learned is part of a chain that has outlets in eight different Asian countries. I happened to be going by less than an hour after the grand opening of their only Canadian location, or should I say their only Toronto location. Their “soft and fluffy” cheesecakes in flavors such as green tea, honey and chocolate are evidently quite popular.

Having escaped the cheesecake rush, I noticed the belongings of a homeless person lying unattended on the street. The fact that they had not yet been stolen was yet another indicator that I was no longer in Winnipeg, where thieves will nab anything, regardless of value.

Later on, I stumbled on this guy who had just checked into the Bay Street Hilton. Perhaps he was the proud owner of those items.

South of the Gardiner Expressway, I stumbled upon these three bottles filled with an unidentifiable red beverage. Even though I was getting a little thirsty, I decided to pass on this complimentary offering.


By accident, I passed by the site of the Hockey Hall of Fame. Even with more time, I’m not sure I would want to visit because of its affiliation with that other major league and because of its decision to induct members on the basis of political correctness instead of merit.

For a veteran of downtown Winnipeg, this was again an unusual sighting, not because of the statue itself, but because of the lack of vandalism. It wasn’t even bolted down.

Returning to Union Station for the trip home, I first went to the GO ticket counter, then out to the platform to catch the train.


I had a bit of a wait at the Burlington GO station for the #12 bus, but I got back safe and sound. I was just as overwhelmed by the great public transit system we have here in southern Ontario as I was by Toronto, but it was well worth the trip and one I will likely be repeating.

15 Mar

Much Ado About A Hot Water Tank

In another tribute to the style of David Thorne, following is a tale about the termination a hot water tank rental. Any similarity to current events is strictly unavoidable.

From: David Thorne
To: Customer Service Department
Date: Tuesday, March 10 9:30 AM
Subject: Hot Water Tank Rental

I have purchased a hot water tank for my home and therefore, I wish to terminate my rental with your company. Please advise me as to where I can drop off the old tank.

Thank you.

David Thorne


From: Wendy Briggs
To: David Thorne
Date: Tuesday, March 10 10:15 AM
Subject: Re: Hot Water Tank Rental

Dear Mr. Thorne:

As a loyal customer, we wish to inform you that you qualify for a free rental for the next four months. The savings should be reflected in your next gas bill.

Thank you for your business and if you have any further concerns regarding to your rental, please do not hesitate to contact us.

Warmest regards,

Wendy Briggs
Customer Retention Agent


From: David Thorne
To: Wendy Briggs
Date: Tuesday, March 10 10:41 AM
Subject: Re: Re: Hot Water Tank Rental

Dear Ms. Briggs:

I apologize for not being clear in my previous e-mail. As I have purchased a tank of my own, I want to terminate the rental of the tank I currently have with your company.

Please advise me as to where I can drop off the old tank.

Thank you.

David Thorne


From: Hal Potts
To: David Thorne
Date: Tuesday, March 10 11:36 AM
Subject: Re: Re: Re: Hot Water Tank Rental

Congratulations Mr. Thorne. In addition to the free four-month rental, we will be sending someone to your home tomorrow for a free inspection of your furnace and air conditioning system. Please let us know what time would be most convenient for you.

We value your business and strive to meet and exceed our customers’ expectations each and every day.


Hal Potts
Customer Retention Supervisor


From: David Thorne
To: Hal Potts
Date: Tuesday, March 10 12:55 PM
Subject: Re: Re: Re: Re: Hot Water Tank Rental

Mr. Potts, thank you so much for your generous and timely offer. I can’t tell you how relieved I am knowing that I won’t have to pay rental charges for four whole months on a tank I no longer require. Having a perfect stranger come into my home to inspect my brand new furnace and air conditioning system is just an added bonus. Even though everything seems to be running smoothly right now, it is much better to be proactive. I’m glad your company thinks of everything.

I won’t be at home tomorrow, but I’ll be sure to leave the door open for the inspector. Please tell him not to mind my pit bull, Brutus. He’s had all his shots and though pit bulls get such a bad rap in the media, Brutus is extremely playful. I’m sure the inspector won’t even feel the bite on his leg when he walks through the front door.

If it’s not too much trouble, please have the inspector take the hot water tank with him when he leaves.

Thank you.

David Thorne


From: Jennie Spearing
To: David Thorne
Date: Tuesday, March 10 2:38 PM
Subject: Re: Re: Re: Re: Re: Hot Water Tank Rental

Dear Mr. Thorne:

I’m afraid our inspector will not be able to come to your house unless the dog is penned up. Please let us know when you will be able to secure the dog so we can inspect your furnace and air conditioning system.

If any repairs are needed to either of your furnace or air conditioning unit, as a valued customer, you may also qualify for a 10% discount on any parts.


Jennie Spearing
Customer Retention Manager


From: David Thorne
To: Jennie Spearing
Date: Tuesday, March 10 4:11 PM
Subject: Re: Re: Re: Re: Re: Re: Hot Water Tank Rental

Dear Ms. Spearing:

Thank you so much for reminding me about Brutus. I’ll have to make sure not to feed him tonight so that if your inspector dares to set foot on my property, he’ll be even more anxious to sink his teeth into the fresh meat. I do love him, but he’s got such an appetite at times. I swear he eats like a horse.

I do appreciate your company’s offer of free rental for a tank I no longer want, but I really must cancel the rental. As I originally requested, please forward the address of the depot where I can return the old tank.

Thank you.

David Thorne


From: Kelly Taylor
To: David Thorne
Date: Tuesday, March 10 4:55 PM
Subject: Re: Re: Re: Re: Re: Re: Re: Hot Water Tank Rental

Dear Mr. Thorne:

Please drop off the old tank at our depot located at 567 First Avenue.

Thank you.

Kelly Taylor
Customer Service Agent

01 Feb

IceDogs Road Trip to Barrie

Oh the places I’ve been and the things I’ve seen.

This Bugs Bunny quote was dancing in my head after returning from Barrie on Saturday night, where I saw the IceDogs go down 6-3 to the Colts at the Barrie Molson Center, otherwise known as the BMC. I went as part of a group of 20-odd passengers and passengerettes who signed up for the IceDogs’ first and perhaps only fan road trip of the season.

With everyone present and accounted for, we took off from the Jack Gatecliff Arena, the IceDogs’ former home rink, and headed out onto the 406 to begin the two-hour drive north. While most of the others started clanging beer bottles, I was glued to the window from my vantage point in the front seat and the drive alone would have been worth the cost. The game that followed was almost an added bonus.

We were delayed on the 401 as curious rubberneckers slowed traffic to a crawl to see the post-mortem of an accident that had blocked two collector lanes past Islington Avenue. Crews were finishing up just as we passed by.

Because of the setting sun, I couldn’t get too many good pictures of the highway, but I still enjoyed my first trip up the 400. It reminded me so much of I-94 through the Twin Cities in Minnesota and brought back many of the pleasant memories I have of those trips.

I noted with particular interest the ONRoute service centers they have on both sides of the highway. These are souped-up rest stops that offer gasoline, tourist information, sit-down restaurants along with a host of other conveniences for travellers. Readers who have never lived outside of southern Ontario may take things like this for granted, but for someone who only six months ago still resided in the SPRM, where a rest area consists of a covered pit off the side of the highway, it’s a real eye-opener.

I laughed as we passed a sign indicating a bump in the road ahead. When we got to the alleged bump, I didn’t feel a thing. If this is their idea of a bump, I can’t imagine what they would say about the roads in the SPRM, where it would be more appropriate to put up signs to alert drivers if there is any portion of a highway that isn’t bumpy enough to cause you to bring up your most recent meal.

Despite the delay on the 401, we still got to the BMC in plenty of time and once Nick Williams of the IceDogs got our tickets, I had time to take a tour before the start of the warmup.



I might have been in the market for something to eat after the bus ride, so I checked out what the offerings were at the concessions.


I had no interest in anything at the bar, but I show the prices just for comparison with those at the Meridian Center. Elsewhere, nothing else struck my fancy.



The only thing I found that could be called something other than junk food was a $5 mystery mixture at this Jugo Juice stand. There was a table where they were selling pigwiches for $10, but for those who know me, that’s not an option.


Unlike the Meridian Center, they do have a full-service restaurant where I could have found something and they do have seating where you can eat and watch the action, but I didn’t come all this way to sit in a restaurant. I wanted to be out among the crowd to take in full the game-day experience.

I was impressed by how the Colts were celebrating their 20-year history throughout the rink. In addition to the banners honoring past team accomplishments, there were banners for the top individual scorers and those who had been on championship teams in some major league.


There were also banners like this featuring alumni who had gone on to play in a major league. This poor soul was obviously unfortunate in having been picked up by the Chipman franchise.


Even their coach, Jets legend Dale Hawerchuk, was honored, but Colts management erred in using the logo of the Chipman franchise instead of that of the Jets. The astute Jets fan may recognize this photo as the cover image of a 1980s vintage calendar. When the IceDogs get more history of their own, I hope they use what the Colts have done as a model to honor their past.

After going through the concourse, I toured the seating area and got a few shots.




Having 11 games under my belt at the Meridian Center, I was anxious to see what it was like in another OHL building. The rows were steeper, the seats were smaller and there was less leg room, but the seats and floors were at least clean as were the washrooms. The lighting wasn’t as good and the sound coming through on the P.A. system was loud and garbled, but I can’t say my experience was in any way diminished by not knowing who the announcer was. It is unfortunate that the announcer at the IceDogs games feels the need to try and make himself the star of the show.

I then went down to ice level to take a few shots of the IceDogs during the warmup.




To my amazement, the glass was actually reasonably clean. If they can do it in the decrepit old Winnipeg Arena and this 20-year-old building, then they can do it in the brand-new Meridian Center. No excuses. Instead of a “Go Dogs Go” chant, I propose a “Clean The Glass” chant.


While down at ice level, I noticed this ad from Barrie MP Patrick Brown, who is running for the leadership of the Ontario PC Party. He will most likely be getting my full support for reasons I may detail in a future blog entry. I look forward to 2018 when he takes on Kathleen Wynne head to head.


Not long after the opening faceoff, Dale Hawerchuk’s son, Ben, opened the scoring, followed by a classic bout between Aaron Haydon and Nick Pastorious of the Colts. The fight drew the biggest cheers of the night and, to paraphrase a line from Slap Shot, Simcoe County was not visibly upset by this display. David Branch, eat your heart out.


Those of us in the upper reaches of section 117 saw the IceDogs keep plugging away and they would eventually rally to tie the score. Even though there was a delayed reaction to the IceDogs’ first goal in the visitors’ rooting section, the group was right on top of the action for the rest of the way when they weren’t marching off to the concessions for more beer.


I noted there was a break in the action with exactly 6:42 left in the first and second periods. In addition, the address of the BMC is 555 Bayview Drive. Longtime readers will understand the references.


These people obviously weren’t in the IceDogs’ rooting section.

The Colts’ mascot, Charlie Horse, made the odd appearance and was anything but awe-inspiring. This mascot doesn’t have half the energy or showmanship that Bones does and with what little Charlie contributes, it hardly seems worthwhile for the team to even have a mascot. The kilt that Charlie was wearing seemed out of place and I wasn’t the only one in our group to notice it. I also thought it was in poor taste to name a mascot after an injury, particularly given the stigma athletes attach to being injured.


Unfortunately, the IceDogs fell behind in the second period and this time, they weren’t able to come back. Particularly maddening was yet another silly Anthony DiFruscia penalty that gave Barrie a power play on which they took a commanding 6-3 lead. The IceDogs had a pair of two-man advantages late in the game, but they frittered them away and lost in regulation for the first time since that excruciatingly painful defeat to Peterborough on New Year’s Eve.

On their way out, a group of Barrie fans wished us a safe trip home and everything went smoothly on the road, though I think the driver and I were the only teetotalers on the bus. With the cooler two of the guys brought on board, the beer was flowing before and after the game, not to mention during it. Those of us up front were regaled by the Budweiser Tabernacle Choir and the only thing that kept Natasa Djermanovic, the IceDogs’ official photographer, from snapping more pictures of them was that the bus driver was getting blinded by the flashes. I also learned that Natasa apparently likes to have people scream her name and I’m probably lucky to have missed her joke about the Italian and the French man on the bus.

The juvenile lines emanating from the other young women on the bus made it seem like they thought they were in Las Vegas. What goes on inside the bus stays inside the bus. But there was a writer on board and nothing goes unnoticed. It is disappointing to see how many people still think that fun comes in a bottle, but I doubt any of them enjoyed this outing more than I did.

I would like to thank Nick Williams of the IceDogs for making the arrangements for the trip and the team for taking the financial loss since they didn’t get enough participants to break even. Go Dogs Go.

26 Jan

Winnipeg Jets Day at the Meridian Center

Yesterday afternoon, I went to see the IceDogs again as they took on the Barrie Colts at the Meridian Center. This was a date I’ve had circled on my calendar for some time because of the opportunity to see Jets legend Dale Hawerchuk behind the Barrie bench. I saw the greatest player in Jets NHL history so often during my five years as a season ticket holder and this was my chance to see him once again.

As soon as I walked into the building, I was befuddled when one of the security guards asked, “Are you here for the game?” What else would I be there for?

While waiting to get in, someone who noticed the Jets gear I was decked out in approached me and said, “Winnipeg, they’ve been winning.” He apparently was one of those who still do not distinguish between the Winnipeg Jets, a team that no longer exists, and the Mark Chipman Personal Hockey Club. I assumed he meant the Chipman team instead of the Jets, so I responded, “Don’t worry, it won’t last.” He seemed surprisingly taken aback as he went on to talk about Chipman’s team before asking, “Your goalie, is he stopping the puck?” I told him I had no idea and I don’t even know who his goalie is, even though, as a former Manitoba taxpayer, I was helping to pay his salary. A surprising number of fans remain wilfully blind to the fact that the Chipman franchise has been on artificial life support before they ever dropped the puck. This so-called “inevitable” return of NHL hockey to Winnipeg has been made possible only by generous government handouts.

When I got to my seat, I noticed once again that it, along with many others in the area, was dirty. Not only that, the floor hadn’t been cleaned and as you can see from the picture, there were some leftover cheezies on the ground. I wasn’t the only one to flag down the girl who was going around cleaning off the seats and she claimed that they do get wiped. It is a claim I find hard to believe. Once she finished in my section, she continued around the rink and as late as ten minutes before the start of the game, they were still wiping down seats. SMG is supposed to be a world-renowned arena management company, but they’re not exactly doing a bang-up job at the Meridian Center. I shudder to think what this jewel of a building is going to look like in five years time under their stewardship.

To my surprise, seated opposite me on the other side of the rink were a couple of season ticket holders who were also dressed in Jets gear. The woman on the left was wearing a 1980s vintage jersey like the one I was wearing, but unlike me, she also had Hawerchuk’s name and number on the back.

Interestingly, Mike Rosati, a former Manitoba Fighting Moose goaltender, was also behind the bench as one of Hawerchuk’s assistants. Rosati will be one of the players featured in my next book, View from Section 26: A fan’s look at the minor leagues featuring pro hockey’s most unwanted team, which I expect to have available sometime this year.

Though Hawerchuk’s appearance was the headline attraction for me, this was the IceDogs’ annual Pink in the Rink event, with the players and even the officials dressed in pink to raise awareness and funds for breast cancer.



Bones at center ice prior to the chuck-a-puck in the second intermission.

I continue to be amazed by the how well patronized the concessions seem to be. For example, three seats to my left was a young couple who arranged the financing to pay for a bowl of fries swimming in gravy and some pizza that came fresh from the kitchen of Chef Boy-Ar-Dee. There’s virtually nothing on their menu that I would want at any price.

Cody Payne’s cousin sang O Canada and, well, if you can’t say anything nice, don’t say it at all. At least she sang it entirely in the Canadian language.

Sitting right behind the bench, I didn’t expect to be able to see much of the action, but I got a surprisingly good view of what turned out to be a wild game. Barrie got on the board early and following a fight, the lights suddenly went out. Fans were kept in the dark, figuratively and literally, as they just played annoyingly loud music and didn’t make an announcement until sending both teams to their respective dressing rooms more than 15 minutes later. After the 24-minute delay, the IceDogs came out like gangbusters and scored five times before the intermission. One fan behind me yelled, “Get ready, you’re next,” at backup goaltender Daniel Gibl, but for better or for worse, Hawerchuk stuck with his starter the whole way.

The IceDogs went on to cruise to a 7-4 victory as Josh Ho-Sang exploded for three goals and Brendan Perlini showed some flashes of the brilliance he needs to show more often.

Hawerchuk’s former boss with the Jets, the late John Ferguson, would have been proud as Barrie seemed intent on starting a fracas once the score got out of hand. There was some stickwork that would have brought a smile to the face of Tim “Dr. Hook” McCracken and, late in the third, a number of their players wanted a scrap in the worst way. Nothing came of it, but that didn’t stop Hawerchuk from unloading his full repertoire of profanity at any official who would lend him an ear. I’m surprised he wasn’t penalized or ejected.

I was happy with the IceDogs’ victory, but I admit to having had some split loyalties during the day because of Hawerchuk. Nonetheless, for someone who lived and died with the Jets during most of Hawerchuk’s tenure with the team, it was a thrill just to be on the other side of the glass from him and the final score was almost immaterial. I have so many unpleasant memories of my former home city, but Hawerchuk represented a number of the good memories I brought with me that I continue to build upon here in St. Catharines.

24 Jan

IceDogs vs. Plymouth

Last night, I saw the IceDogs battle the Plymouth Whalers
The visitors played like a bunch of drunken sailors

The Whalers are bound for Flint next year
Perhaps that’s why they showed so much fear

A couple of their players were out stretching in the concourse before the game
Since there’s ample room outside their dressing room, maybe they’re looking for extra fame

Elsewhere, kids were dancing to music as loud as a speeding train
Unlike what would happen in my former home city, someone actually stopped to complain

I stopped in and browsed through the IceDogs souvenir store
Compared to the NHL, for their merchandise they charge so much more

A man sat next to me with so much ketchup on his fries it was unreal
He didn’t understand it’s meant to be a condiment, not a meal

The self-promoting P.A. announcer introduced himself right from the get-go
Apparently he thinks he’s the star of the show

The moment of silence was a nice touch of class while we stood shoulder to shoulder
To honor Ho-Sang’s grandmother and a longtime season ticket holder

A group of school children performed the anthems from the northeast location
Unfortunately, they sang O Canada in the language of a foreign nation

There were no shortage of opinions coming from the peanut gallery during the play
As the home team continues to make headway

They put a whooping on a downtrodden team
No doubt, the Plymouth coach wanted to scream

Goaltending has been quite a problem, but there’s no reason to mope
Because now, at least the IceDogs have some Hope

Midway through the first, a family of four came and sat in front of me
Why anyone would bring such young children to a hockey game isn’t easy to see

They spent half the night texting and sharing photos on their phone
All I could do was watch and groan

Security personnel missed something when searching them with a fine tooth comb
As they were able to sneak in a juice box from home

After the game, the announcer again tells us who he is, giving himself more time on the air
I don’t know why he would think any of us would care

22 Jan

Winter in the Falls

Visiting the falls in January was a first for me
Even with the snow, it’s still nice to see

Tourist traffic has come to a virtual halt
Yet that hasn’t slowed the spreading of salt

The application of sodium chloride is anything but light
They put down so much that it turns the ground white

Visitors are milked for everything but their keys
If you want a closer view, that will be four quarters please

When the weather gets warmer, the coins will again be rolling in
To help reduce the massive debt racked up by Premier Wynne

Passing this blue moose while walking up Clifton Hill, it’s quite the hike
Pray tell, why are there no places to lock up a bike?

The falls has become a popular destination for this new area resident
I’ll be making more visits for reasons that are quite evident

18 Jan

IceDogs vs. Kingston

Last night, I was in attendance as the IceDogs took on the Kingston Frontenacs at the Meridian Center. It seemed like just yesterday that I went to my first game and now I’ve been to nine. Given that the IceDogs stole a point from a strong North Bay team the previous night, the old Jets (1979-1996 vintage) fan in me was expecting a major letdown with Kingston languishing near the bottom of the standings. I’m not happy to have been right.

I was privileged enough to be allowed entry without going through the latex glove treatment, though many still are having their bags rifled through, the targets seemingly chosen at random. I understand many are complaining about this treatment and I hope those complaints continue until this practice stops. Despite what they might claim, the bag searches have nothing to do with security. It’s about concession revenue. Nothing more.

The people seated around me certainly did their part to increase that revenue. I continue to be amazed as to how many people go to sporting events to eat and pay exorbitant prices for the privilege.

When going through the concourse, I passed by our most capable organist, who was bringing in his equipment on a two-wheeler. I was surprised there wasn’t some quasi-permanent installation and that he would have to unbox and box up all his gear for each game. I was equally surprised that he would be doing it instead of arena staff, but I guess wearing many hats is par for the course at this level.

GreatClips was set up in the south end giving free haircuts. As they announced before the game, it was something to do with Big Brothers.

The sight of this young woman sitting on the concrete floor behind the last row of seats presumably doing her homework was one of the oddest things I’ve ever seen at a hockey game.

After taking my seat, I noticed this guy going through a spirited workout in the visitors’ penalty box. I would later find out that it was Kingston coach Paul McFarland. Evidently there was no space available in the dressing room or in the spacious hallway that runs behind both benches.

Once again, I noticed how badly smudged the glass in front of me was and it was no different anywhere else around the rink. SMG is a world-renowned facility management company, but I can only surmise that it’s not in their contract that they have to clean the glass. Ever.

Singing the anthem was LauraLeigh Groppo, who also handles the in-game promotions. P.A. announcer Rod Mawhood introduced her before her performance. And after her performance. And after the game. He also introduces himself before the game. And after the game. Every game. Announcers who draw attention to themselves this way is a pet peeve of one loyal reader and it’s quickly becoming one of mine. He is well-spoken and good at his job, but I go to games to watch the players, not hear him announce. I’ve been to hundreds of games in many other venues and I’ve never known or cared who the P.A. announcer was at any of them.

Incidentally, I encourage any reader who might be interested to check out LauraLeigh’s Twitter feed (@LauraLeigh19) and note in particular what she was doing on the night of January 12. Six times. Maybe that might explain why she was so oddly unsure of herself as she sang O Canada. I’m baffled as to why anyone would post such a thing for public consumption.

Before the opening faceoff, the IceDogs also presented awards to the hardest working forward and “decenceman.” Unfortunately, I was too slow on the draw to get a picture as they flashed the misspelled details on the scoreboard.

The first two and a half periods featured some lackluster play, which drew the ire of the would-be Howie Meekers seated around me. “What are you thinking!” shouted one when Anthony DiFruscia, the IceDogs’ resident agitator, took another of his signature foolish penalties as his team was in the process of frittering away a two-man advantage.

Despite the sluggish pace, the goaltending at both ends was surprisingly good. In my limited experience, I have found it to be the weakest position across the league. Graham Knott looked good and he’s certainly setting himself up nicely to be a high draft pick this summer, but I think there might be some buyer’s remorse coming from the teams who picked Brandon Perlini, Carter Verhaeghe and Josh Ho-Sang. The three members of the IceDogs’ top line has been anything but dominant and it’s awfully tough to win when your best players aren’t your best players.


Off the ice, Bones came down to visit with some fans near me.

During the first intermission, he was being his usual playful self.

Trailing 3-1 in the third, the IceDogs rose from the ashes and scored twice to tie the score. They had Kingston on the ropes and looked primed for the kill until they pulled one out of the Jets’ playbook and lost in overtime. At least they got a point out of it, but it was a point I’m not sure they deserved. Playing half a period isn’t going to get it done.

Go Jets, er, Dogs Go.

22 Dec

An Epic Struggle

Roughly imitating the style of David Thorne, following are the details of an epic struggle to cancel an alarm monitoring service for a house you no longer own or live in. Any similarity to current events is strictly unavoidable.

From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:31 AM
Subject: Monitoring Service

Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.

Thank you,


From: Accounts Receivable Department
To: Alice Borden
Cc: David Thorne
Date: Tuesday, September 30 1:18 PM
Subject: FWD: Monitoring Service

Please process Mr. Thorne’s request.

-– Forwarded message —
From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:30 AM
Subject: Monitoring Service

To whom it may concern,

Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.

Thank you,


From: Alice Borden
To: David Thorne
Date: Wednesday, October 1 9:47 AM
Subject: RE: FWD: Monitoring Service

Good afternoon,

Please be advised we required 30 days notice to cancel your service.

The cancellation is processed 30 days from receipt of request to cancel.

Thank you,


From: Alice Borden
To: David Thorne
Date: Tuesday, December 16 9:10 AM
Subject: RE: RE: FWD: Monitoring Service

As of today’s date, we have no record of receiving your cancellation request & the October annual invoice has been issued.

Please call us to have this done. Alternately, you can send a signed written request to the Accounts Service Centre.  Please remember to include your account number if sending your request in writing.

From: David Thorne
To: Alice Borden
Date: Tuesday, December 16 12:43 PM
Subject: RE: RE: RE: FWD: Monitoring Service


I am so sorry you missed the e-mail your accounts receivable department forwarded you two and a half months ago. For your convenience, I have enclosed it for your files.


-– Forwarded message —
From: Accounts Receivable Department
To: Alice Borden
Cc: David Thorne
Date: Tuesday, September 30 1:18 PM
Subject: FWD: Monitoring Service

Please process Mr. Thorne’s request.

-– Forwarded message —
From: David Thorne
To: Accounts Receivable Department
Date: Tuesday, September 30 11:30 AM
Subject: Monitoring Service

To whom it may concern,

Please cancel our monitoring service. The service was paid for until the end of the month and we have since sold the house and moved to a different province.

Thank you,


From: Alice Borden
To: David Thorne
Date: Tuesday, December 16 2:04 PM
Subject: RE: RE: RE: RE: FWD: Monitoring Service

David, I am sorry, but we cannot cancel an alarm monitoring account unless you call the cancellations office OR provide us with a written request.


From: David Thorne
To: Alice Borden
Date: Wednesday, December 17 10:05 AM
Subject: RE: RE: RE: RE: RE: FWD: Monitoring Service

Alice, although your company provided us with outstanding service while we lived there, I don’t feel obligated to pay for monitoring at a house we no longer own in a province where we no longer reside. As I had requested two and a half months earlier, please cancel the service or, alternatively, send the invoice to the new owners.

Thank you,


From: Alice Borden
To: David Thorne
Date: Wednesday, December 17 11:22 AM
Subject: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service

David, in order to cancel your alarm monitoring account, you must call the cancellations office OR provide us with a written request.

Please also provide us with your current address so we can send October’s invoice to you.

Thank you,


From: David Thorne
To: Alice Borden
Date: Thursday, December 18 10:55 AM
Subject: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service

Alice, thank you for your e-mail. I would be delighted to pay for monitoring services for the new owners. Even though I’ve never met them, I’m sure they’re wonderful people. Please send the invoice to the following address:

Los Angeles, CA 94512
Attn: Mr. Mickey Mouse

From: Alice Borden
To: David Thorne
Date: Thursday, December 18 11:29 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service

David, if you would prefer not to continue the service, you must call the cancellations office OR provide us with a written request.

If you provide us with a valid current address to send October’s invoice, because you have been such a valued client, we are prepared to waive the interest charges on the overdue account.

Thank you,


From: David Thorne
To: Alice Borden
Date: Thursday, December 18 4:15 PM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service

Alice, I can’t thank you enough for waiving the interest charges on an account I am desperately trying to cancel for monitoring a house more than a thousand miles away that I no longer own. It’s moments like these that I know I made the right decision in choosing your company over your many competitors in the field.

Nonetheless, as much as I would like to stick with your service, I really must cancel the account. For your convenience, I’ll spell it out for you more clearly.




Thank you,


From: Alice Borden
To: David Thorne
Date: Monday, December 22 9:33 AM
Subject: RE: RE: RE: RE: RE: RE: RE: RE: RE: RE: FWD: Monitoring Service

Mr. Thorne, as of today’s date, we have no record of receiving your current address where we can send October’s invoice. As the bill has yet not been paid, I regret to inform you that monitoring services at your old address will be suspended immediately.

To reactivate your account, please submit payment to our collections office.

Thank you,

Alice Borden